A few sssimple points to cover!

  • COVID and delayed delivery
    • EXPECT DELAYED DELIVERY! Your order, regardless of shipping service selected, will most likely experience a delay of some sort! We ARE NOT RESPONSIBLE for delays, and if your order cannot possibly suffer a delayed delivery time, please do not place an order. Read more here.
    • Domestic Orders: Expect a delay in delivery. We do not have control over giant international shipping companies, nor do we have control over nature (such as COVID or the weather), nor do we have control over politics. If you are upset about delivery times, you are welcome to return your item for a refund. We CAN NOT issue a refund without a return.
    • International Orders: While some Standard Service international orders may arrive in as little as 10 days, expect your shipping to take 30+ days. We CAN NOT issue a refund because your order is taking longer to arrive.
      International Priority shipping is also delayed, but should arrive within 30 days. However, this is not guaranteed, and due to circumstances outside of our control (we do not have control over international shipping companies nor do we have control over nature), there may be further delays. We CAN NOT issue a refund if your order is delayed due to extenuating shipping circumstances. We CAN NOT issue a refund without a return.
    • We reserve the right to deny service, assistance, or ban customers from our store if you (the customer) behaves in a way that makes an employee feel unsafe or abused. We WILL report you to local authorities if you issue death threats against us for any reason. If your item is delayed in shipping and you threaten to kill someone over that, you will be reported and banned from further service immediately. We WILL NOT accept returns or issue refunds to anyone that makes such threats against us.
  • TUNES AND CHIPS
    • If you ever buy a SSSQUID chip and it doesn’t work properly, we will send you a new one. That means: you buy one used on eBay, you buy one from a forum member, you get a free one from a friend… whatever the case happens to be, if you receive a non-functional chip, and the issue can’t be resolved on your end, just ship the old chip back and you’ll get a brand-spanking new chip in the mail as soon as possible.
      • If it has been more than 30 days since purchase, the user is responsible for shipping and handling charges.
      • If the chip was obtained from a second or third party (not from SSSquid.com), the user is responsible for shipping and handling charges.
      • There is no time limit on this offer. It could be 10 days away, or 20 years from now.
      • This does not cover physical damage.
        • However, any physically damaged SSSquid chip can be traded for a new one with a small fee.
    • If, for some reason, something out of your control happens and the chip is no longer in working order, you will get a brand new chip in the mail as soon as possible, no hassle; no headache: no worries! Just return the non-functioning chip and pay shipping for the new chip.
    • This product may not be legal in your state/country for highway use. Please check with your local DMV for more information.
      • While many of our chips have been shown time-and-time-again to pass local smog and emissions standards, often providing a cleaner output and increased MPG over stock, it really depends on your car. As such, SSSQUID cannot offer any guaranty that the tunes will pass any emissions standards.
    • We are not responsible for any damages that may occur to you and/or your vehicle. User accepts full responsibility of any damages that may happen during installation and/or usage.
  • DOWNLOADABLE FILES
    • All downloadable files are considered private property and are available to you, and you alone. They are not shareware or opensource, and any unauthorized sharing is a prosecutable offense.
  • PARTS AND ACCESSORIES
    • All parts come with a 30 day warranty* unless otherwise stated. This includes manufacturer defects. This does NOT include user error, user caused damage, or natural wear.
      • *from date of delivery. If tracking is unavailable, date of sale + 5 days will be the start of warranty period.
    • We are not responsible for user errors or user installation issues.
  •  RETURNS
    • Refunds will be issued only after an item has been returned.
    • Parts:
      • Returns are accepted on parts within 30 days of purchase (local) or within 30 days of item delivery (online).
      • Returns are only accepted for unused parts. If the part has been used, we will not accept it as a return.
    • Tunes:
      • Tuning is a service. You can return a chip or an ECU within 30 days of purchase (local) or 30 days of item delivery (online) for a refund on the hardware costs, but we will not issue a refund on a service that has already been rendered.
      • When you purchase a chip online, you are paying $15 for the chip, and the remainder of the cost of the tune is the service charge.
    • ECU Repair/Building:
      • ECU building is a service. You can return any built ECU within 30 days of purchase (local) or 30 days of item delivery (online) for a refund on the hardware costs, we we will not issue a refund on the work-hours rendered.
    • Services:
      • Services
        • Services that are in progress, or have already been rendered are non-refundable.
        • Services that have not yet been rendered can be refunded up to 100%.
        • Services which have already received work hours, items, or other transferable can qualify for a partial refund depending on the specific circumstance and is subject to approval.